Hopefully, these FAQs can answer all your questions about the Orcashop, but if you are experiencing any problems, or would like to speak to someone, please call us on 01637 878074 or email shop@orcasurf.co.uk

Who are you? Who are you?

How can I get in touch?

What do you do with my details?

Payment How can I get in touch?

How long do you keep my details for?

How do I redeem gift vouchers?

What about VAT?

How do I use the basket?

How do I delete items I don't want?

How do I check out?

What happens if I want goods sent to Europe?

Why can't I register an account with you so I don't have to enter all my details every time I shop?

Technical Stuff What kind of card security have you got?

Is my browser going to work properly with your site?

Do I need to allow cookies? What are they?

I can't see the large images or extra details for items!

Reviews Why can't I post a review?

Christmas What do your elves get up to with my order at Christmas time?

Postage and Delivery When will my order reach me?

What if what I want is not in stock?

What if only part of my order turns up?

What if my order does not turn up?

What if my order doesn't arrive in time?

How do you work out the postage?

How much is postage?

How do you send items outside of the UK?

Do you discount postage for multiple items?

Can I have goods sent to a different address than the card is registered to?

Can I send goods to lots of different addresses in one order?

Returns What if my item is broken or unsatisfactory, or I just don't want it?

Offers, discounts, freebies etc. How much do I have to spend to qualify?

Can I get online discounts/offers over the phone?

Subscriptions How many issues will I get in a year's subscription?

How much will postage outside of the UK cost?

What if I want to buy a subscription as a gift?

Can I get SurfGirl without CARVE?

What free gifts can I get with subs?

My question is not answered here! Please email us or call us!